Fourth quarter Airport Service Quality (ASQ) survey results at Lynden Pindling International Airport show an increase in passenger's overall satisfaction with the facility, as well as upticks in the cleanliness and ambience categories. Photo: LPIA users rank Internet access and free Wi-Fi high on the list of priorities in airport facilities segment of the ASQ survey. Scores moved from 3.50 in Q3 in 2012 to 3.71 in Q4 2012. (Impact Images & Design)
The shopping facilities at LPIA were among the criteria that scored well in the ASQ passenger surveys. (Impact Images & Design)
Upgraded airport facilities and changes to Nassau Airport Development Co’s (NAD) staffing structure have led to higher passenger satisfaction scores at the country’s major gateway, according to the airport operator.
Fourth quarter Airport Service Quality (ASQ) survey results at Lynden Pindling International Airport show an increase in the Overall Satisfaction category from 3.91 in Q3 2012 to 4.21 in Q4 2012. The rating is on a five-point scale.
NAD credits the uptick in scores to the fact that more than 80 per cent of LPIA’s users now have an arrivals and departures experience in new facilities.
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